Privacy Policy for KNYCOS

Last Updated: October 26, 2024

1. Introduction
KNYCOS (“we,” “our,” or “us”) operates the https://knycos.com website (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve our B2B services. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect
We collect several different types of information for various purposes to provide and improve our Service to you.

• Personal & Business Data: While using our Service, particularly when submitting inquiries or project requests via our contact forms, we may ask you to provide certain personally identifiable and business-related information that can be used to contact you or evaluate your project (“Personal Data”). This may include, but is not limited to:
  • Contact Information: Email address, first and last name, phone number.
  • Business Information: Business/Company name, business address, company type.
  • Project Details: Specific product requirements, customization needs (e.g., desired MOQ, ingredients, packaging).
  • Social Media Information: Your social media handles or profiles (if provided by you for communication or background reference).
  • Logistical Information: Shipping and billing addresses for quotation and order fulfillment.
• Usage Data: We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

3. Use of Data
KNYCOS uses the collected data for various purposes:

• To provide and maintain our Service, including processing your inquiries and custom project requests.
• To evaluate, quote, and manage your custom manufacturing (OEM/ODM) projects.
• To communicate with you regarding your projects, samples, and orders.
• To provide customer and technical support.
• To send you information about updates to our services, policies, or terms that may affect you as a business partner.
• To gather analysis or valuable information so that we can improve our Service, website experience, and product offerings.
• To monitor the usage of our Service and detect, prevent, and address technical issues or security risks.

4. Legal Basis for Processing (For EEA Users)
If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the context in which we collect it. We may process your Personal Data because:

• We need to perform a contract with you or take steps at your request prior to entering into a contract (e.g., to prepare and provide a custom quote or manufacturing agreement).
• You have given us permission to do so (e.g., by explicitly agreeing to receive marketing communications).
• The processing is in our legitimate business interests (e.g., website analytics for improvement, fraud prevention, maintaining business records) and is not overridden by your data protection rights.
• To comply with legal or regulatory obligations.

5. Data Retention & Transfer

• Retention: We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. This includes retaining data for the duration of our business relationship, for a reasonable period thereafter to address follow-up inquiries or potential new projects, and as necessary to comply with our legal obligations (such as tax, accounting, or contractual requirements), resolve disputes, and enforce our agreements. If you wish to request the deletion of your data, please contact us.
• International Transfer: Your information, including Personal Data, is processed at our operating offices and in any other places where the parties involved in the processing are located. It is important to note that our primary data processing activities may occur outside of your country of residence, including in jurisdictions that may not have the same data protection laws as your jurisdiction. By submitting your information, you acknowledge this transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

6. Disclosure of Data
We may disclose your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation.
• Protect and defend the rights or property of KNYCOS.
• Prevent or investigate possible wrongdoing in connection with the Service.
• Protect the personal safety of users of the Service or the public.
• In connection with a business transaction, such as a merger, sale of company assets, financing, or acquisition of all or a portion of our business, where customer information may be among the transferred assets.

7. Your Data Protection Rights
Depending on your location, you have certain rights regarding your Personal Data:

• The right to access – You can request copies of your personal data.
• The right to rectification – You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You can request that we erase your personal data, under certain conditions.
• The right to restrict processing – You can request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You can object to our processing of your personal data, under certain conditions.
• The right to data portability – You can request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
  To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.

8. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our Service and hold certain information to improve user experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. We utilize the following third-party services for analytics and marketing:

• Google Analytics: To understand how visitors engage with our website. You can learn about Google’s practices at the Google Privacy & Terms page.
• Facebook Pixel: To measure the effectiveness of our advertising and understand user actions. You can review Facebook’s Data Policy here.

9. Third-Party Services
Our Service may contain links to other sites or use services from third parties not listed above (e.g., payment processors like PayPal or Wise, shipping carriers like DHL/FedEx). We are not responsible for the content or privacy practices of these external sites or services. We encourage you to review the privacy policy of every site you visit or service you use.

10. Children’s Privacy
Our Service is directed at and intended for use by business professionals and is not directed at individuals under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18.

11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

• By visiting our contact page: https://knycos.com/contact/
• By email: [email protected]